Accessibility in Milton

Milton is committed to accessibility. We provide accessible services, programs and facilities in order to create a barrier-free community. To do this, we follow the Accessibility for Ontarians with Disabilities Act (AODA), including the Accessibility Standards for Customer Service and Integrated Accessibility Standards regulations found in the Act.

Request accessible documents

To request information in an alternative format, please fill out the request for Alternate Formats form. You can also make a request by email or call us at 905-878-7252 ext. 2109.

Any document found on our website is available in a variety of accessible formats, including:

  • Braille
  • Plain language
  • Accessible electronic format

Requests for accessible formats will be addressed in a timely manner and accessible formats will be provided at a cost that is no more than the standard cost.

Provide feedback

We are committed to hearing from you about how we can improve the accessibility of our programs, services, and facilities. Your input is valuable and will help to shape our draft 2023-2028 Multi-Year Accessibility Plan.

If you would like to offer your feedback or provide a suggestion, please complete our online accessibility feedback form. We are always looking for ways to make Milton more accessible and welcome your input.

Accessible services and programs in Milton

Check out the accessible services and programs offered in Milton to help make our community more accessible to all residents and visitors.

Accessible design standards
We are currently in the process of creating Milton Facility Accessibility Design Standards to ensure that all Milton facilities meet the technical requirement for barrier-free design under the Ontario Building Code and AODA Design of Public Spaces Standard. 

Interpreters and communication support
If you require communication support, such as an American Sign Language interpreter, to participate in a town program, meeting or event, contact us by email or give us a call at 905-878-7252 x2109 at least one week before the event.

Emergency response and preparedness
The Town of Milton Emergency Plan addresses response and preparedness measures related to persons with visible and invisible disabilities. We also collaborated with Halton Region and the Halton Regional Police Services to develop the Emergency Preparedness for Persons with Disabilities series. These public education resources can help you better prepare for an emergency.

Parks 

Milton’s parks offer a variety of accessible features that promote cooperative and inclusive play for children and youth with disabilities. Our parks contain the following accessible features:

  • Junior and senior play structures
  • Washrooms with lowered sinks, towel dispensers, handrails and wider stalls
  • Picnic tables and sitting areas
  • Accessible bucket swings and removable stability straps
  • Centrally located activity spaces
  • Stable and firm surfaced trails
  • Clear and accessible information and directional signage

Recreation programs
We offer a variety of inclusive and adaptive recreation programs for all ages. Learn how to register and participate in these programs.

Transit
Milton Transit is committed to providing accessible transit vehicles, routes and services. We offer a variety of accessible services, such as access+ to help you get around.

Website
The Town of Milton is dedicated to ensuring that our website, and its content, meets the requirements set out under the Web Content Accessibility Guidelines (WCAG). To ensure our website and content are accessible, we conduct regular checks on the web pages and receive training on how to create accessible digital documents.

Additional community resources

Accessibility plans and policies

Milton has created a variety of plans and policies to ensure that our community is accessible. 

Policies

We are committed to providing accessible customer service and programs. Our accessible policies govern how Milton establishes these programs and services:

Plans
Review the Town of Milton’s accessibility plans: The Milton Accessibility Advisory Committee plays a key role in developing Milton-wide accessibility plans.