Milton access+ is a door-to-door shared ride specialized transit service for persons with disabilities. We offer this service, Monday to Friday from 5:20 a.m. to 10:11 p.m. and on Saturdays from 7:10 a.m. to 7:40 p.m.
Apply to Milton access+
To apply, complete the Milton access+ application form and submit it by email to mobility@oakville.ca, fax: 905-338-4166, or mail:
Specialized Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON L9H 0H3
Your application must be signed by you and your health care professional. You can also apply for specialized transit service in Burlington and Oakville. Please only apply for the service areas you will require.
Please review the Milton access+ pre-application information before filling out the application.
Eligibility |
| Eligibility for Milton access+ is determined based on your ability to consistently use conventional transit services because of a disability. |
Application review |
| We will review your completed application within 14 days of receipt. You’ll receive a response letter indicating whether your application was approved or denied. |
Appeals |
|
If you’re found ineligible for Milton access+ service, you can appeal the decision in writing within 60 days of the date on the denial letter. Send your written appeal to: Para-Transit Application Office An independent appeal committee will review your appeal and make a final decision. During their review, they may ask for an interview. If you’re required to attend an interview, we will provide transportation. Once a decision is reached, you’ll be notified by letter. If your appeal is denied, you must wait 12 months before reapplying for Milton access+ services unless there is a significant change to your disability. |
Service area
Milton access+ serves the urban areas of Milton. The service also connects passengers to Mississauga, at the Lisgar GO Station. Please call 905-875-5417 anytime Monday to Saturday between 8 a.m. and 7:30 p.m. to inquire about service boundaries.
Halton Hills ActiVan connection |
|
Access+ customers can travel to Halton Hills, with the FirstOntario Arts Centre Milton as the transfer point to Halton Hills ActiVan services. Passengers must book their connecting trip directly with Halton Hills ActiVan. A second fare applies. |
Peel TransHelp connection |
|
Access+ customers can also travel into Mississauga, with the Lisgar GO Station as the transfer point to Peel TransHelp services. Passengers must book their connecting trip directly with Peel TransHelp. A second fare applies. |
Live outside urban Milton? |
| If you live in a rural area, such as Campbellville, you can book a trip to and from urban Milton, but not within the rural region. For example, someone living in Campbellville can use Milton access+ to travel to the Milton Mall, but not the Mohawk Raceway. |
After you register
If you’ve been accepted into the Milton access+ program, you can begin using our service.
Booking a trip
There are two ways to book your trip.
By phone
To book a trip with Milton access+, please call 905-875-5417 anytime Monday to Saturday between 8 a.m. and 7:30 p.m. We don’t take bookings or provide service on Sundays. Please book your trip by 7:30 p.m. the day before your trip.
If no one answers, please leave your name and number and we will call you back to make a reservation. We will not process reservations made through voicemail.
Set a pick-up time |
|
We will pick you up within a half hour window from the requested time. For example, if you request a 2:30 p.m. pick-up, we will arrive anytime between 2:15 p.m. and 2:45 p.m. Operators will wait up to five minutes from their arrival time. If you’re not ready within this time, a no-show will be recorded. |
Return trips |
|
Please book your initial and return trip at the same time. If you are unsure of the exact pick-up time for your return trip, give the reservationist an estimate. Keep our 30-minute pick-up window in mind and give yourself lots of time to get to the pick-up location. |
Additional stops |
|
Milton access+ is a shared-ride transit service and you may not be the only person on board. This means we can’t make any additional stops. We can accommodate additional stops if you book them as separate trips. This way we can best accommodate all passengers and help get everyone to their destination on time. |
Last minute bookings |
|
You can make a same-day booking request, however, due to the limited number of vehicles, we may not be able to accommodate your requested time. It is best to book at least one day in advance. |
Cancellations and no-shows |
|
If you can’t make your scheduled trip, you must call us at 905-875-5417 by 7:30 p.m. the day before your trip. If a cancellation is made on the same day of your requested booking, we will record this as a late cancellation. If you fail to cancel a trip and don’t show up at the time, we will record this as a no-show. If you have excessive cancellations and repeated late cancellations or no-shows, we will review your Milton access+ eligibility. This may result in a suspension of services. View our Milton access+ How to Guide for information about our cancellation and no-show policy. |
Through a mobile app
Booking a trip is easy, just follow these steps:
- Download the Milton Transit OnDemand app from either app store Google Play or App Store
- Open the Milton Transit OnDemand app on your mobile device
- Tap on the “Where to?” box and select your drop-off location by searching for a point-of-interest or address. When selecting your pickup spot you can use your current location (the default) or enter your pickup location manually
- Add additional passengers or request accessibility features by tapping on the “Passenger” or “Wheelchair” icons
- If you want to schedule your trip in advance, select a later time by tapping “Schedule” in the lower right corner
- Choose to pay through TokenTransit or select cash and pay upon boarding the vehicle
- Review your estimated pickup and drop-off time and tap “Request Ride” when ready
Once a trip is created, riders will receive real-time updates via text or app notifications and can track vehicle location and estimated arrival time in the Milton Transit OnDemand app.
Contact Us