The Town of Milton understands that plans can change. If you need to cancel, withdraw, transfer, or request a refund for a program or service, here’s what you need to know.

 Registered courses/programs and single-booking drop-in cancellations

If you are registered for a course or a single booking drop-in and wish to withdraw/cancel please contact us. Please ensure you have referred to the cancellation timing information before submitting your request.

Registered Courses/Programs:  

  • Withdraw through your online account
    • Log in, select client, then select schedule. Switch your view to Calendar View and select “Action” beside the course you wish to cancel. Select “Withdraw” from drop-down list and choose the reason for cancelling.
  • Withdraw by completing an online request form 

 Single booking drop-in events:
General refund information: programs, passes and memberships
  • Refunds or make-up classes will not be granted for sessions that are not attended due to illness, emergency closures or weather
  • Low registration or circumstances beyond our control may cause a program to be cancelled
  • Your confirmation receipt outlines any class cancellations that will occur during your programs (holiday dates, facility tournaments/events etc.)
  • If you have registered for a program and need to withdraw, please complete a Refund/Amendment Form 
  • An administrative fee of $50 will be charged for NSF (non-sufficient funds) cheques
  • Dishonoured/missed payments may result in the cancellation of your membership or program; any outstanding balances will be invoiced with applicable interest charges
  • You may leave funds on your account with no penalty and have up to one year to use these funds
  • If your refund is more than $100, a payment and cheque issuance fee of $30 will apply
  • If your refund is less than $30, your family account will be credited and the funds will remain on your account for one year
  • Processing time for refunds can take up to four weeks
  • Memberships and Annual Passes cannot be transferred
  • 10 visit passes cannot be refunded or exchanged and expire after one year from date of purchase
  • You will need to take care of unpaid account balances when you register for a program
  • Non-residents are charged an additional 10 per cent per program, per person
 Pass and membership refunds

Single visit

  • Valid for one continuous visit on day of purchase only, with no in-and-out privileges
  • Passes cannot be refunded, transferred or exchanged

Annual passes

Walking/running passes and Milton Seniors' Activity Centre memberships

  • Passes cannot be refunded, cancelled, transferred or exchanged
 Fee assistance and subsidies: Town of Milton, Halton Region
  • Cancellation and issuance fees are not covered by these programs and must be paid at the time of transaction
  • Cancellations and transfers completed outside of the registration year will result in a loss of funds
  • Funds from the Town of Milton or Halton Region cannot be applied to past registrations
 Cancellation timing

All programs, seven (7) days or more before the start date

  • No cancellation fee

All programs (excluding camps) within seven (7) days of the start date, or after the start date of any program

  • Cancellation and refund requests will be prorated as of the date we receive your Refund/Amendment Form and doctor's note (if required)
  • Class dates that have passed prior to the cancellation request will not be refunded
  • After the start of the third class, no refunds will be considered unless a doctor's note is provided
  • All withdrawals will be charge a cancellation fee of $15.26 unless accompanied by a doctor's note
  • A doctor's note will not be accepted once the program has ended

Camps (PA Day, March Break, Summer and Festive Fun)

  • No refunds will be provided less than seven (7) days before the start of the camp