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News release

The Town of Milton has launched a new online portal that makes it convenient for residents and design firms to submit and track residential building permit applications.

The Town of Milton online services portal will allow users to:

  • Apply for a permit online.
  • Securely upload plans, drawings, and supporting materials.
  • Pay for permits, reducing reliance on cheques or cash.
  • Track an application’s status, for real-time transparency.
  • Receive automated notifications at key points in the permit application process.
  • Complete the permit process, from start to finish, and receive approved permit documents digitally.

In its first phase, the portal will support new residential building permits for work that may include a deck, additions or alterations to existing residences, or a completely new house, pool enclosure and signs.

In the future, it will expand to offer other permit types, including larger residential developments, as well to permits used in the industrial, commercial and institutional sector.

The portal is expected to make the permit application process more efficient, accessible at any time or location, fiscally and environmentally responsible by eliminating paperwork and travel, and streamlined by reducing the need for multiple inquires.

In its 2023-2027 Strategic Plan, the Town of Milton commits to improving customer service, embedding sustainable practices and creating a foundation for flattening long-term costs.

The portal was funded by the province’s Streamline Development Approval Fund (SDAF), which aims to streamline the development approval process to assist with coordination efforts to increase the supply of homes across the province.

Visit milton.ca/service to learn more.

Quotes

“The new portal is a great example of how the Town of Milton is innovating in technology and process. This will make our permitting process more efficient, sustainable and effective for users in our community, as well as for our staff teams.”

- Mayor Gord Krantz
Town of Milton

“The new online permit application portal shows how our government is working closely with the Town of Milton and municipalities across Ontario to make it easier and simpler to access government services. We’ll continue working together to modernize services and reduce unnecessary red tape for people and businesses.”

– Hon. Parm Gill
Minister of Red Tape Reduction & MPP for Milton

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For media inquiries, please contact:  

Rob Faulkner
Senior Advisor, Public Relations
905-699-1675
Email Communications Staff